Dispatcher (Fire Communications Dispatcher I) – Riverside County, California

The Riverside County Fire Department currently has multiple openings for Dispatchers in Perris. Dispatchers receive emergency 9-1-1 and non-emergency requests for service from the public and other agencies, operate and control radio dispatching equipment, and dispatch appropriate County, allied agency, and other emergency units. Emergency call-taking and dispatching is fast-paced and can be high-stress. The ideal candidate will thrive under pressure, be an expert multi-tasker, and possess strong typing and data entry skills. The Emergency Command Center is a 365 day and 24/7 hour operation. The selected candidate will be expected to work weekends, holidays, and graveyard or swing shift hours. Additionally, unforeseen emergency incidents may necessitate the need for overtime.

EXAMPLES OF ESSENTIAL DUTIES:

Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.

Receive emergency calls and obtain essential information to determine locale and assess urgency, provide instructions, and determine appropriate action to be taken.

Determine jurisdiction, notifying other agencies as required and transferring calls to other agencies when appropriate; dispatch emergency equipment and personnel to various locations to respond to calls; ensure necessary coverage behind deployed assets.

Transmit information and orders to, and receive messages from County, agency/allied agency, and other emergency units, typing all radio transmissions received and sent.

Make inquiries to local, State, and federal national computer systems to obtain information and data as needed.

Read and interpret maps to locate emergency incidents, determine jurisdiction, and locate the closest available units; may respond to an emergency in the field with communications equipment and set-up and operate such equipment.

Participate in call critiques, a variety of training courses, and/or certification sessions.

RECRUITING GUIDELINES:

Experience: One year involving a substantial amount of public contact, preferably in a public safety agency.

Skill: Sufficient skill in typing to complete 40 net words per minute.

Knowledge of: The functions, operations, rules, and regulations of the Fire Department; modern office practices and procedures including filing, record-keeping, and operating standard office equipment; proper English language usage and grammar.

Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement and fire personnel, and the public; complete assigned clerical tasks with accuracy and speed.

TO APPLY:

ALL APPLICANTS MUST APPLY FOR THIS POSITION USING THE COUNTY’S JOB GATEWAY (http://www.rc-hr.com/Careers/HowtoApply.aspx)

The application deadline is November 30, 2017 at 11:59 p.m. PST. Emailed or faxed resumes will not be accepted. All applicants must include a detailed resume with relevant work history.

For questions regarding this recruitment or the online application process, please contact Laura Chamberlain at (951) 955-5196 or lchamberlain@rivco.org.