Dispatcher – Houston, Texas

Commitment to Mission:

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs:
Students Matter
Inspire Excellence
Act Intentionally
Better Together
No Fear!
Trust!
Campus Marketing Statement:

Lone Star College-System Office

Lone Star College, located in the north metropolitan Houston area, is one of the largest and fastest growing community colleges in the country featuring six comprehensive colleges and 10 centers with over 95,000 credit and non-credit students each semester, an annual budget exceeding $500,000,000, and 7,300 employees spread over a 2100 square mile area.

LSC adds $3.1 billion to the local and regional economy by providing educational opportunities across the north Houston region.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

This position is located at the LSC-System Office at 5000 Research Forest Drive. The Woodlands, Texas 77381.

Position Summary:

Employee is a conduit for information between the public and need for Police. Receives telephone call requests for service (CFS), collects appropriate information while interacting with the caller and a Computer Aided Dispatch system (CAD). Employee dispatches the CFS and follows it to completion, making appropriate entries in the CAD system. The employee is subject to shift work, sometime working alone or with general/limited supervision.

Job Functions:
Operates telecommunications equipment such as radios, telephones, computer terminals, and video and audio recording devices
Receives calls for service requests and appropriately routes the request
Serves as the communications link for campus public safety units and other county/municipal public safety agencies
Receives and dispatches emergency radio and telephone calls
Maintains records and files as required by State, Federal Government and department regulations and/or policies
Attends training in telecommunications operations and procedures
Assists in the training of department personnel
Responsible for other reasonable related duties as assigned
Knowledge, Skills, & Abilities:
Strong attention to detail
Must be drug free and have no criminal history
Ability to be flexible in working multiple shifts
Able to multi-task and effectively handle crisis situations while under pressure
Ability to accurately type 25 words per minute
Basic understanding of standard radio broadcasting procedures and rules, and the ability to use two-way radios, including speaking in a clear/concise manner
Must be able to use the NLETS/TLETS/NCIS/TCIC
Skilled in the use of Outlook Mail, Microsoft Word, Excel, and Crimestar (CAD)
Excellent oral and written communications skills, including the ability to use proper telephone etiquette at all times
Ability to monitor CCTV, as well as fire/burglar alarms. Employee must be able to download and email CCTV recording to officers
Ability to interact well with local, county and state police, as well as with monitoring companies and Fire/EMS employees
Ability to learn campuses geographical areas
Ability to work effectively with others
Physical Abilities:
Ability to receive detailed information through oral communication, and to make the discrimination in sound
Ability to convey detailed or important spoken instructions to other workers accurately and concisely
Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading

Salary:
$32,250

Work Schedule & Conditions:
PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards

Qualifications

Required:

High School diploma
At least 3 years of related work experience or an equivalent combination of education and experience
Must be able to complete all TX Commission on Law Enforcement requirements for Telecommunications Operator licensing
Preferred:

Associate’s degree
Benefits Marketing Statement:

By joining our top notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance.

This includes 22-23 days paid holidays and up to 12 annual vacations days, full comprehensive benefits package, wellness program, professional development opportunities and more.

 

ALL APPLICANTS MUST APPLY ONLINE ONLY!

We will not accept application material received via fax, email, mail, or hand delivery.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee’s Form I-9 to confirm that the employee is authorized to work in the United States. More information on the E-Verify program is available at www.dhs.gov/E-Verify

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

Primary Location: US-Texas-The Woodlands
Work Locations: 5000 Research Forest Drive 5000 Research Forrest Drive Houston 77381
Job: Police/Safety
Organization: System Office – 00
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Level: Staff

Notes to Applicant:This position requires weekend, holiday, and shift work.

Required Documents:Resume/Curriculum Vitae

https://lonestar.taleo.net/careersection/lsc_external_career_section/jobdetail.ftl?job=17000289&tz=GMT-06%3A00

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