Police Dispatcher I/II – Austin, Texas

Minimum Qualifications
1. One or more years’ experience in the operation of public safety dispatch/communications/security systems within the last five years.
2. Driver’s license
3. A Texas law enforcement telecommunicator license.

At an entry to intermediate level, receives and dispatches messages for the communication center. Operates telephones, communication systems and law enforcement computers. Receives, processes and dispatches calls/messages to/from vehicles and personnel and acts as a liaison between callers and police/fire/emergency representatives. Monitors central monitoring station alarms. Applies sound judgment regarding the scope of authority for this position. This position utilizes knowledge and experience in own discipline but is still building higher-level knowledge and skills. Receives a moderate level of guidance and direction from supervisor, manager and/or more experienced colleagues. May perform security duties if properly certified.

– Receives, records, assigns case number and prioritizes incoming calls for law enforcement, fire, medical and other department services. Acts as a liaison between callers and police/fire/emergency representatives. Dispatches units based on the nature of the call, staff availability, assigned geographical areas and location of the call. Monitors the assigned unit to ensure officer safety and to determine additional support needs.
– Operates computerized law enforcement information systems to update or retrieve information in response to officer requests. Enters information into centralized law enforcement record keeping systems. Maintains emergency notification data for surrounding agencies.
– Confirms outstanding warrants with other agencies. Types and files a variety of information, including arrest dispositions, bulletins and other material.
– Applies state laws as well as LCRA rules and regulations, policies and procedures.
– Monitors security cameras and central monitoring station alarms. Analyzes security reports and forwards information to appropriate staff.
– Conducts basic repair and maintenance activities on radios and related equipment.
– Tracks location of police units and assists police/fire units in locating addresses.
– Communicates with ambulances, towing services, utility crews, hospitals, etc. as needed.
– Obtains information requested by police officers (e. g., checking license plates, checking for wanted persons, checking driver’s license information, etc.).
– Moves equipment and supplies to and from inventory control areas. Maintains records of equipment transfers.
– May transport Mobile Command Post and assist with setup.
– May work Security shifts.
– May provide field training to Public Safety Dispatcher Project employees. Only incumbents who have successfully completed training to be a Commissioned Training Officer may perform this duty.
– For incumbents with Texas Private Security Board Level III certification:
– Performs security patrols to search for persons, places, or things. Arrests under limited circumstances (Felonies or Breeches of the Peace): Performs defensive tactics and apply handcuffs to affect an arrest and/or maintain control.
– Assists police officers with the apprehension of suspects. Provides any needed assistance to customers, employees and visitors following the department’ procedures.
– Assists emergency medical personnel as needed. Responds to calls for service, calls for assistance, and special assignments.
– Reports security violations and equipment failures and other security or safety related situations to supervisor.
– Operates electronic security equipment (i.e., CCTV, video recorders, card access, 2-way radios and alarm equipment).
– Provides elevated level of security response and incident reporting as required for Critical Infrastructure sites and to comply with North American Electric Reliability Council (NERC) mandated standards.
– Enforces visitor and contract badge procedures.
– May provide field training to Security Officer Project employees.
– Project employees participate in all assigned training to qualify the incumbent for advancement to the position of Public Safety Dispatcher II Regular employee. May only perform duties that are permitted for level of certification and training.

 

To Apply

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